Frequently Asked Questions & General Help
Use our jump-to menu for quick answers to…
- I need my pattern download links
- My patterns don’t have a picture!
- What is an electronic download?
- Can I change, cancel or delete an order for electronic downloads?
- When will I receive my electronic downloads?
- Can I return an electronic download?
How can I get my pattern download links?
Click on my order located at the top of the page, and input your order number and last name. Click continue to access the order. You can download your patterns up to 3 times with an expiry set for 3 months from the date of your order.
My patterns don’t have a picture!
All patterns contain imbedded images before being converted to PDF formats. If images are not showing up, check your settings to ensure you don’t have them turned off. Try printing your patterns to see if the images show up when printed. If this doesn’t work, try downloading a newer version of Adobe Acrobat Reader.
Only the way a file is viewed, changes. The actual PDF file does not change upon downloading and Crochet Memories has no control over your computer/browser settings or the program version you use to view and print our patterns. These are conditions you must address from your end.
What is an electronic download?
An electronic download contains the same high-quality photos, material lists and all the amentities you’ve come to expect from Crochet Memories. Electronic downloads, or digital patterns, can be accessed instantly over the Internet once your transaction is completed. Files are listed on the receipt page with a download button for each. You can download your patterns up to three (3) times and your links expire after 3 months. With PDF formatted patterns you can easily zoom in on the instructions and graphs for easy viewing. Once opened and saved to your computer hard drive, your patterns will never expire, so you can access them whenever you want.
Plus, you can store all your electronic downloadable patterns on your computer and build your pattern collection without filling up filing cabinets, closets, or storage bins. Each electronic download is between 100k up to several MB for pattern books, leaflets and books, and available as Adobe Reader PDF file. Word docs are available upon request.
Can I change, cancel or delete an order for electronic downloads?
Orders placed for electronic downloads at CrochetMemories.com can not be changed or cancelled. Since orders for electronic downloads are delivered immediately, any order containing electronic downloads cannot be cancelled.
When will I receive my electronic downloads?
You will find the patterns you ordered, listed on the receipt page after your purchase is complete. Our server also sends a confirmation message to you at the email address you provided on the check out form. This confirmation will contain your download links to the patterns you purchased. Simply click on the link and the electronic download will begin.
Can I return an electronic download?
We do not accept returns for downloaded material. However, if you are experiencing problems please contact us and we’ll do what we can to ensure you receive your pattern. In some instances if there is compatiblity issues, you will need to pay the difference to have your patterns shipped to you. Notification of any issues must occur within 10 calendar days of the original sale..