Due to the nature of our products we do not offer a money back guarantee. However, we do stand behind our patterns by offering to our customers, complete online assistance to include the posting of any revisions or corrections to patterns where errors have been found.
If you incur problems or have questions regarding a pattern purchased, please email
, or use our email form located on our contact page. Please include the following information.
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- Your full name
- Your order number or customer number
- Your email address
- Include the pattern title and if possible, item number
- The specific section and/or round of the pattern.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Crochet Memories may collect and use Users personal information for the following purposes:
How we protect your information
- - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- - To improve our Site
We may use feedback you provide to improve our products and services.
- - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Compliance with children's online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
32547 Via Perales Temecula, CA 92592-8147
This document was last updated on June 08, 2014
Please note that if you wish to have your credit card purchases shipped to a post office box or work address, we still need your physical address, (the address to which your credit card statement is mailed), in order to verify the credit card is not a lost or stolen card. This is for YOUR protection as a consumer. It is too easy for someone to make a purchase with your lost or stolen card if no measures are taken to verify that it is an authorized purchase.
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You are permitted to sell or give away as many of the completed projects made from our patterns as you like. But please extend the courtesy and provide our business name and address to those who are interested in obtaining the pattern for themselves.
Our patterns are copyrighted and protected under federal copyright laws. Any reproduction in part or whole without the author's express written permission is against the law and could result in litigation and heavy fines.
Please honor copyright laws and do not distribute or share our patterns, purchased or free, to others in any forum, list, discussion group, photo album, or message board. You are welcome to make copies of our patterns for personal use only. Reprinting or duplicating the instructions or photographs by any means, including copy machine, computer scanning, digital photography, e-mail, personal website, and fax, is illegal. Failure to abide by federal copyright laws may result in litigation and fines. By simply posting "for educational purposes only" will not waive your responsibility in honoring copyright.
Visit this site for in depth ideas on copyright and how it hurts everyone: Stop! Copyright Theft Hurts!
Do not plagiarize, we put in long hours designing and writing our patterns. Please respect our time and work. Don't copy (or copy and paste) any of our patterns, make a few changes to it and call it your own design.
Pattern sharing is expressly forbidden. Do not submit any of our patterns or photographs thereof to any publication. Do not post our patterns or photographs to any website, email list, club, photo album, or private email without permission from Crochet Memories.
"Crochet Memories" is protected under federal trademark laws. Those who use the Crochet Memories name in other forums or lists are not part of the original Crochet Memories business or site. Violaters will be served a cease and desist letter.
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