Customer Satisfaction Policy
Due to the nature of our products we do not offer a money back guarantee. However, we do stand behind our patterns by offering to our customers, complete online assistance to include the posting of any revisions or corrections to patterns where errors have been found.
If you incur problems or have questions regarding a pattern purchased, please email
, or use our email form located on our contact page. Please include the following information.
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- Your full name
- Your order number or customer number
- Your email address
- Include the pattern title and if possible, item number
- The specific section and/or round of the pattern.
Simply put - we don't sell or give any of our customer information away. By creating an account with us, the shopping cart will be able to fill in your personal information. You are not required to create an account to place an order.
Please note that if you wish to have your credit card purchases shipped to a post office box or work address, we still need your physical address, (the address to which your credit card statement is mailed), in order to verify the credit card is not a lost or stolen card. This is for YOUR protection as a consumer. It is too easy for someone to make a purchase with your lost or stolen card if no measures are taken to verify that it is an authorized purchase.
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You are permitted to sell or give away as many of the completed projects made from our patterns as you like. But please extend the courtesy and provide our business name and address to those who are interested in obtaining the pattern for themselves.
Our patterns are copyrighted and protected under federal copyright laws. Any reproduction in part or whole without the author's express written permission is against the law and could result in litigation and heavy fines.
Please honor copyright laws and do not distribute or share our patterns, purchased or free, to others in any forum, list, discussion group, photo album, or message board. You are welcome to make copies of our patterns for personal use only. Reprinting or duplicating the instructions or photographs by any means, including copy machine, computer scanning, digital photography, e-mail, personal website, and fax, is illegal. Failure to abide by federal copyright laws may result in litigation and fines. By simply posting "for educational purposes only" will not waive your responsibility in honoring copyright.
Visit this site for in depth ideas on copyright and how it hurts everyone: Stop! Copyright Theft Hurts!
Do not plagiarize, we put in long hours designing and writing our patterns. Please respect our time and work. Don't copy (or copy and paste) any of our patterns, make a few changes to it and call it your own design.
Pattern sharing is expressly forbidden. Do not submit any of our patterns or photographs thereof to any publication. Do not post our patterns or photographs to any website, email list, club, photo album, or private email without permission from Crochet Memories.
"Crochet Memories" is protected under federal trademark laws. Those who use the Crochet Memories name in other forums or lists are not part of the original Crochet Memories business or site. Violaters will be served a cease and desist letter.
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